Website, Drone Assure and Service Terms

Owned and operated by SkySure Ltd
Last updated: 10 November 2026
Version: 1.1

SkySure Ltd (“SkySure”, “we”, “us” or “our”) operates https://www.sky-sure.com and the Drone Assure application.

Company number: 15213314
Registered office: Crown Chambers, Harrogate, HG1 1NJ
Support, cancellations and complaints: admin@sky-sure.com

These terms govern website and app use and purchases made under them. They are provided before purchase and should be read alongside the applicable service description and order confirmation.

If purchasing for an organisation, you confirm authority to bind it.

A separately agreed written scope, proposal or engagement agreement may supplement these terms. Its expressly agreed service-specific provisions take precedence in a conflict, subject always to mandatory law.

Our website describes aviation consultancy, documentation, regulatory support and other services that may be available.

A website description is not a commitment to undertake a particular engagement or achieve a particular outcome.

Before separately commissioned work begins, we will agree its scope, deliverables, charges, payment arrangements and any relevant timetable. Additional work requires agreement.

Clients must provide accurate, complete and timely information reasonably necessary for the engagement and notify us of relevant changes. We will explain material implications for scope, timing or cost.

Authority decisions, permissions and approvals remain the responsibility of the relevant decision-maker. We do not guarantee a particular regulatory outcome.

The launch subscription provides:

• A dashboard highlighting updates and recorded actions.
• Regulatory updates with plain-English explanations and SkySure implementation guidance.
• Safety notices and briefings.
• Reading acknowledgements and organisation action tracking.
• An operator profile supporting relevance indicators.

Manual preparation, audits, manual maintenance, risk assessments, authorisation applications and managed consultancy are not included unless separately agreed.

Planned or hidden features are not part of the purchased service until expressly released and included in the relevant subscription description.

We provide services with reasonable care and skill.

Drone Assure is independent of the UK Civil Aviation Authority and other aviation authorities. It does not issue permissions, approve flights or certify compliance.

Unless stated otherwise, its guidance concerns UK drone operations.

We aim to provide accurate, useful information but cannot promise exhaustive coverage, error-free content or immediate publication of every development.

You must check applicable official sources, manufacturer instructions, permissions and authorisation conditions before operational decisions.

Operators and remote pilots remain responsible for assessing applicability, managing risks, implementing necessary changes and conducting safe operations.

A reading acknowledgement records an action by a user. An “Implemented” status is an operator declaration, not independent verification by SkySure.

Relevance indicators depend on available profile information and do not establish that an unmatched item is inapplicable.

These provisions do not remove our obligation to exercise reasonable care and skill.

Provide accurate information and protect your credentials. Notify us promptly of suspected unauthorised access.

Use individual accounts where provided and stay within your subscription’s permitted users.

Do not access another organisation’s records without permission, bypass security or subscription restrictions, interfere with the service, or upload unlawful material.

Do not resell or commercially redistribute our content without permission. Downloaded briefings may be shared internally within the subscribing organisation, subject to stated third-party restrictions.

Drone Assure’s launch subscription is £2.99 per month. The total payable, currency, applicable taxes and billing interval will be clearly displayed before purchase.

Subscriptions are billed in advance and automatically renew each month unless cancelled before the renewal payment is processed.

You authorise recurring payments until cancellation takes effect. Stripe processes payments; the subscription contract is with SkySure Ltd.

Trials or promotions apply only when expressly offered, with their conditions and subsequent price disclosed before acceptance.

Failed payments may lead to notified suspension. Keep payment details current.

Charges for separately commissioned services follow the relevant agreement rather than the app subscription price.

App access normally begins after successful payment and required verification. A compatible browser and internet connection are needed for online features.

Where released, Drone Assure may be installed as a Progressive Web App. Installation alone does not guarantee offline availability.

Offline access is limited to supported functionality and information successfully saved on that device. Downloaded material may have been revised or withdrawn since its last synchronisation.

Check displayed revision and sync information. An offline acknowledgement or note may remain pending until received and accepted by the server. Acknowledging an earlier revision does not acknowledge a newer one.

Login, billing, new information and other features may require connectivity. Subscription access may require periodic online verification.

Device storage can be cleared or lost. Offline storage is not a guaranteed backup.

Drone Assure is not a live airspace, weather, emergency-warning or flight-dispatch service.

Cancel renewal through account billing settings or email admin@sky-sure.com with sufficient information to identify the subscription.

No explanation is required. We will confirm cancellation and the end of paid access.

Unless a statutory cancellation right or other refund entitlement applies, access continues until the paid period ends and no further renewal payment is taken.

If requesting account deletion, tell us whether you also wish to cancel billing so we can help complete both.

Subscription payments are non-refundable except where required by law or expressly agreed by SkySure in the circumstances below.

Subject to statutory rights, refunds or credits are not normally provided for changing your mind, non-use, infrequent use, part-period cancellation, forgetting to cancel renewal or no longer needing the service.

We investigate requests involving:

• Duplicate, incorrect or improperly collected payments.
• Payments taken after a cancellation that should have prevented renewal.
• A substantial failure to provide the purchased service that cannot be remedied within a reasonable time.
• Permanent discontinuation during a prepaid period.
• Applicable statutory cancellation rights or other legal entitlements.

Depending on the circumstances, remedies may include restoring access, correcting charges, a price reduction or a full or proportionate refund.

Exceptional goodwill refunds are discretionary. Refunds legally due are not discretionary.

Email admin@sky-sure.com with your account email, payment date, reference if available and reason for requesting a refund.

Refunds are returned to the original payment method without undue delay and within applicable legal deadlines. Payment-provider processing may take additional time.

This subscription policy does not override refund or cancellation rights applying to separately commissioned services.

Nothing in these terms restricts mandatory consumer rights, including applicable cooling-off rights and remedies for faulty or misdescribed services or digital content.

Simply accessing the app does not waive statutory cancellation rights. Any legally permitted request for immediate supply and acknowledgement concerning cancellation rights must be obtained separately where applicable.

You may give a clear cancellation statement or use:

“To SkySure Ltd, Crown Chambers, Harrogate, HG1 1NJ, admin@sky-sure.com: I cancel my contract for [service]. Order date: __. Name: __. Account email: __. Address: __. Date: __.”

If manual audits, automated assessments or managed services are introduced, their scope, limitations, price, turnaround arrangements and any use of automated technology will be explained before purchase.

No audit guarantees that every issue will be identified. SkySure remains responsible for performing its agreed work with reasonable care and skill, while the operator remains responsible for operational decisions and implementing necessary changes.

We do not guarantee uninterrupted availability but will take reasonable steps to resolve faults and provide appropriate remedies for substantial service failures.

Subscription price increases require at least 30 days’ notice and apply only from a subsequent renewal.

We will give reasonable advance notice of materially disadvantageous service or contractual changes, except where urgent legal or security action is necessary. You may cancel before such changes take effect and receive an appropriate refund for the affected unused prepaid period.

We may restrict access for security threats, unlawful use, serious breach or unpaid charges. Where practical, we will explain and allow the issue to be resolved.

If we discontinue the service or terminate for reasons unrelated to your breach, we will refund the unused prepaid portion.

We will not retrospectively remove accrued contractual rights.

We will protect non-public client information and use it for the engagement and related administration, subject to necessary disclosures to authorised providers, advisers or lawful authorities.

You retain ownership of submitted material and confirm that you have authority to provide it.

Our software, branding, templates and original content remain ours or our licensors’. Rights to separately commissioned deliverables will be stated in the engagement agreement.

Personal information is handled under our separate Privacy Policy.

Subscription cancellation does not automatically delete records. Export needed records before paid access ends; retention and deletion follow the applicable policy and agreement.

Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability that cannot lawfully be excluded or limited.

For business customers using Drone Assure, where legally permitted:

• We exclude indirect or consequential losses and loss of profit, revenue, business opportunity or anticipated savings.
• Aggregate liability arising from the app in any 12-month period is limited to subscription fees paid or payable for that period.

Any liability provisions for separately commissioned consultancy or other services must be agreed in the relevant engagement. The app subscription cap does not automatically apply to those engagements.

For consumers, we remain responsible for foreseeable loss caused by our breach or failure to exercise reasonable care and skill. The business app liability cap does not apply.

Send complaints to admin@sky-sure.com with sufficient details for investigation.

These terms are governed by the law of England and Wales. Business disputes are subject to the courts of England and Wales.

Consumers retain applicable mandatory protections and rights to use the courts available to them under applicable law.

© 2026 SkySure Ltd. All rights reserved.